Archive for the conflict resolution Category


Victimology 101: Helping the Victim in Conflict Resolution

Distinguishing Between Sympathy and Empathy “The mill cannot grind with the water that’s past”. (George Herbert, d. 1633) It is a fact that in many conflict resolution settings, such as mediations or settlement conferences, you will experience someone cloaked in the mantle of what I refer to as “victimology“. Regardless of the nature of his […]

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Who Are You, Anyway? – Disingenuous People in Negotiations

All is Not as it May Seem This posting is about the false fronts, hidden agendas and/or secret motivations that others may possess and try to use — to your detriment — in negotiations or conflict settings. Contrary to what our parents told us about being honest, upfront and truthful, many persons’ parents skipped that […]

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That’s a Fact, Jack: Emphasizing Facts in Conflict Resolution

I love facts. As a lawyer, mediator and an arbitrator, I so very much love facts! I love and respect facts because they’re elements of the whole cloth of truth. For example, the temperature gauge outside my window reads 76 degrees. If I read the thermometer correctly, that’s a fact. See the difference between that […]

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Don’t Make Assumptions When Resolving Conflicts

There is an old adage that some of us have probably run across. It is, “Don’t assume. When you assume, you make an ass out of you and me.” (For the uninitiated, look at the word “assume” and make the appropriate connections). But I think the real and more important reasons not to make assumptions […]

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Don’t Be Afraid of the "NO" when resolving conflicts

This posting is about one of the simplest, yet profound lessons I have learned in the art of negotiation and communication. People are not mind readers. Although you might assume they know what you want, trust me, they do not. This means that typically you cannot rely on someone’s prescience to provide you with what […]

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Is Your Company Working At a Standstill? You Need Activities for …

Are you worried that the upcoming staff outing is going to be an all-out disaster? Maybe instead of horseshoes or badminton at your next picnic, you should think about activities for conflict resolution skills! Conflict among staff and team members are typically symptomatic of misperceptions and disintegrated communication – in other words, your employees are […]

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Recommend Workplace Conflict Resolution: What’s Creating Workplace …

A radio interviewer recently asked me if I thought there was more conflict in the workplace today than in the past. After thinking about it, I replied, “Yes, I think there is more conflict today.” Here Are 3 Main Reasons Why There Is More Conflict In The Workplace Today Than In The Past: 1. Today’s […]

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Recommend The Importance Of Quick Conflict Resolution – Why A …

Recently police had to be dispatched to the land of children’s birthday parties in suburban Detroit. It seems that one patron was bothered by the fact that two individuals were spending too long in the photo booth. According to police reports, the patron had asked an employee to intervene. However the employee did not want […]

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Recommend Teaching Your Kids Conflict Resolution To A Friend.

If you’re like me, you want to teach your kids how to resolve their little conflicts by themselves. Tattling is inappropriate attention-seeking behavior, and the tattler is rarely 100% free of responsibility. Unless someone is bleeding, coughing up a lung or otherwise in danger, the rule in my house is: no tattling. Besides, a parent […]

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The Philosophy of Fear and Confrontation

Is there now, or has there been, a person or two in your life that you have difficulty in maintaining a civil relationship with at times? It may be your spouse or lover; it may be a friend or a superior at work. We usually say “I have a love-hate relationship with this person.” Fight […]

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