Archive for the do’s and don’ts in communication Category


Clear Communication: Avoiding a Serbian Bog in Negotiation

William Shakespeare Had the Right of It “…And then is heard no more; it is a tale Told by an idiot, full of sound and fury, Signifying nothing”. [Macbeth V,v,17]. Be honest: does this or does this not describe an experience you’ve had with someone with whom you were trying to communicate? Perhaps it was […]

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Who Are You, Anyway? – Disingenuous People in Negotiations

All is Not as it May Seem This posting is about the false fronts, hidden agendas and/or secret motivations that others may possess and try to use — to your detriment — in negotiations or conflict settings. Contrary to what our parents told us about being honest, upfront and truthful, many persons’ parents skipped that […]

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That’s a Fact, Jack: Emphasizing Facts in Conflict Resolution

I love facts. As a lawyer, mediator and an arbitrator, I so very much love facts! I love and respect facts because they’re elements of the whole cloth of truth. For example, the temperature gauge outside my window reads 76 degrees. If I read the thermometer correctly, that’s a fact. See the difference between that […]

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Don’t Make Assumptions When Resolving Conflicts

There is an old adage that some of us have probably run across. It is, “Don’t assume. When you assume, you make an ass out of you and me.” (For the uninitiated, look at the word “assume” and make the appropriate connections). But I think the real and more important reasons not to make assumptions […]

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Don’t Be Afraid of the "NO" when resolving conflicts

This posting is about one of the simplest, yet profound lessons I have learned in the art of negotiation and communication. People are not mind readers. Although you might assume they know what you want, trust me, they do not. This means that typically you cannot rely on someone’s prescience to provide you with what […]

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How to Minimize Conflict in the Business Environment

Do you want to prevent or minimize conflict in a corporate/business setting? It’s really very straightforward. All you need do is increase the quality, clarity and frequency of communication, making it integrated, effective and consistent. How do you do that? Improve yourself. YOU ARE THE COMMUNICATION. There can be no separation between who you are, […]

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