What does it take to get ahead in your career? More than technical expertise, more than degrees or certifications, more than anything else, it takes people skills. People who know how to treat staff fairly, who work with others collaboratively, who know how to negotiate and problem solve. These are the people that will succeed.
Hardly constructive, these exchanges resemble debates or ping-pong games and serve only to inflame emotions and entrench the participants. How do normally intelligent and articulate people fall into such unproductive patterns? And what can be done about it? The answers to both questions lie in the roles we instinctively and sometimes unconsciously adopt when confronted by conflict.