Nobody likes conflict, yet the most innocent words or actions can result in an argument, even with the best of intentions. Don’t wait for your next argument- read this article now to learn nine “Rules of the Road” for effective communication and conflict resolution in any relationship that are key to avoiding hitting “The Wall” which results in arguments and conflict.
The fight or flight response is a natural response to danger. Our bodies are created to fight or flee when danger is upon us, such as being attacked by a mountain lion. When faced with this kind of danger, the stress hormones pour into our body, causing some blood to leave our brains and organs and go into our arms and legs.
So you find yourself at odds with one of your colleagues at work and you want to make the best of a difficult situation. What should you do? Well I ask you to look deep within yourself and ask the following question: “What is the worst thing that I will feel if I don’t get my needs met?”
We’ve all been in conflict… a fellow employee gets under your skin, a boss’ management style demoralizes you, a subordinate is constantly defiant. These sorts of conflicts are a normal part of life. The key to proper resolution of these inevitable conflicts is having a set of rules and practices to tip the momentum of your conflicts toward a mutually beneficial resolution.
Conflict comes with leadership as the sparks fly upward. If you don’t want to deal with conflict, leadership is not your thing. Being a leader is not about IF you will tackle conflict but HOW. In fact, no other ability (other than being able to get results) so shapes people’s careers as the ability to deal with conflict.
What does it take to get ahead in your career? More than technical expertise, more than degrees or certifications, more than anything else, it takes people skills. People who know how to treat staff fairly, who work with others collaboratively, who know how to negotiate and problem solve. These are the people that will succeed.