Nobody likes conflict, yet the most innocent words or actions can result in an argument, even with the best of intentions. Don’t wait for your next argument- read this article now to learn nine “Rules of the Road” for effective communication and conflict resolution in any relationship that are key to avoiding hitting “The Wall” which results in arguments and conflict.
What does it take to get ahead in your career? More than technical expertise, more than degrees or certifications, more than anything else, it takes people skills. People who know how to treat staff fairly, who work with others collaboratively, who know how to negotiate and problem solve. These are the people that will succeed.
Hardly constructive, these exchanges resemble debates or ping-pong games and serve only to inflame emotions and entrench the participants. How do normally intelligent and articulate people fall into such unproductive patterns? And what can be done about it? The answers to both questions lie in the roles we instinctively and sometimes unconsciously adopt when confronted by conflict.
Although similar to the “take it or leave it” ultimatum, it is more understated and less discernible to the uninitiated. Regrettably, it has become a familiar negotiation tactic by some attorneys in mediations. The purpose of this article is to both expose this ploy and discuss certain strategies and techniques that can be used to either prevent it altogether or minimize its consequences.
Surprisingly for most people, one of the reasons many attempts at conflict resolution fail is the desire to keep emotion out of the equation. People will look at content and make a decision on how to proceed with the conflict but want to disregard emotions. However, how we feel about our values and the emotional aspects of the conflict is of a very high importance.
It is a fact that in many conflict resolution settings, such as mediations or settlement conferences, you may run into some people who are stuck in a sort of victim mentality. On the one hand, you don’t want to appear unsympathetic and cold-hearted. On the other, it’s important that you be able to navigate your path somehow through the conflict to ultimate resolution.
If you’ve ever worked on a team where one or more of the team members are in conflict, then you know just how stressful this situation can be. Left unresolved, conflicts between individuals can fester, spill over into the team’s relationships, and seriously hinder productivity. What’s a team leader to do?
Conflict is what helps individuals and society as a whole progress over time. Without conflict, we’d be right back where we started from with no collective improvement nor growth. The key to productive conflict is being able to reach a solution without causing more problems in the process.