Nobody likes conflict, yet the most innocent words or actions can result in an argument, even with the best of intentions. Don’t wait for your next argument- read this article now to learn nine “Rules of the Road” for effective communication and conflict resolution in any relationship that are key to avoiding hitting “The Wall” which results in arguments and conflict.
When facing a conflict (whether you’re a participant or a mediator), it’s important to ask the right questions in order to solve the problem and come to a resolution. It’s important to have some critical questions ready in order to define the problem, identify the ultimate goal or outcome, and how to reach a solution or compromise.
As DeChurch and Marks state, “the manner in which groups handle emergent conflict may play a critical role in whether or not the conflict situation has a positive or negative impact on group outcomes”. The way a group communicates during conflict can mitigate conflict before it occurs or once it has occurred.