Nobody likes conflict, yet the most innocent words or actions can result in an argument, even with the best of intentions. Don’t wait for your next argument- read this article now to learn nine “Rules of the Road” for effective communication and conflict resolution in any relationship that are key to avoiding hitting “The Wall” which results in arguments and conflict.
What does it take to get ahead in your career? More than technical expertise, more than degrees or certifications, more than anything else, it takes people skills. People who know how to treat staff fairly, who work with others collaboratively, who know how to negotiate and problem solve. These are the people that will succeed.
One of the most difficult yet important aspects of negotiations is to learn to detect inconsistencies or lies in other people’s accounts of the conflict. It’s difficult because most of us come from a place of relatively good will toward others, even in a competitive negotiation session… But not all of us.
Surprisingly for most people, one of the reasons many attempts at conflict resolution fail is the desire to keep emotion out of the equation. People will look at content and make a decision on how to proceed with the conflict but want to disregard emotions. However, how we feel about our values and the emotional aspects of the conflict is of a very high importance.
Conflict is what helps individuals and society as a whole progress over time. Without conflict, we’d be right back where we started from with no collective improvement nor growth. The key to productive conflict is being able to reach a solution without causing more problems in the process.
A conflict quotient is the relationship between a person’s tolerance level for conflict and the magnitude of the conflict itself. The modern litigator is much stronger and much more effective when armed with a working philosophy to take into a conflict: they must determine, interpret and apply their own and their client’s conflict quotient. This blog post shows you how.